[rt-users] why my rt4 loop create new ticket or reply ticket from the same email

[Ruslan Zakirov]

On Sat, Dec 17, 2011 at 14:00, nectar <nectar020 at gmail.com> wrote:
> Sir,
>
> Upgraded from 3.8 to rt4 at debian6 + postfix, but my new rt4 create
> new tickets from loop emails. For example, if people email "hello" to
> rt4, then rt4 will created ticket #2, and after some minute, rt4 will
> create ticket#5 or other new tickets with the same email content. More
> emails are being sent out from rt, and most of them are the same
> content.
>
> I tried to check RT configure, postfix configure  and apache configure
> files. Still can not find solution. Do you have advise?

Either something wrong with mail delivery system. Also, it's possible
that RTAddressRegexp option is not configured properly and RT mails
itself.

>
> Thank you.
>
> --
> Jia
> --------
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> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.