[rt-users] create more approval queues

[sunnavy]

Queue ___Approvals has its own special rules, checkout RT::Approval::Rule and
RT::Approval::Rule::Created

best wishes
sunnavy

On 11-12-20 15:52, Daniel Garcia Mejia wrote:
> I have a question with creating more approbal queues, other than the
> default that comes ('___Approval')
> 
> I create a new queue with type 'approval'.
> 
> My problem is that when creating a ticket that creates a ticket
> approval in queue '__Aprobbal' when it is approved, the ticket
> automatically switches to 'open'.
> In contrast, in another queue 'approbal' that I created, the ticket
> does not go 'open' IS ALWAYSas 'new'.
> 
> Why is this?
> 
> Thankyou!!
> 
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