[rt-users] create more approval queues

[Daniel Garcia Mejia]

So, it is possible to have a duplicate copy of queue '__Approval' but 
with another name?



On 20/12/11 15:52, Daniel Garcia Mejia wrote:
> I have a question with creating more approbal queues, other than the 
> default that comes ('___Approval')
>
> I create a new queue with type 'approval'.
>
> My problem is that when creating a ticket that creates a ticket 
> approval in queue '__Aprobbal' when it is approved, the ticket 
> automatically switches to 'open'.
> In contrast, in another queue 'approbal' that I created, the ticket 
> does not go 'open' IS ALWAYSas 'new'.
>
> Why is this?
>
> Thankyou!!
>



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