[rt-users] create more approval queues

[sunnavy]

Yes, then you need to customize RT::Approval::Rule on your own.

best wishes
sunnavy

On 11-12-20 16:46, Daniel Garcia Mejia wrote:
> So, it is possible to have a duplicate copy of queue '__Approval'
> but with another name?
> 
> 
> 
> On 20/12/11 15:52, Daniel Garcia Mejia wrote:
> >I have a question with creating more approbal queues, other than
> >the default that comes ('___Approval')
> >
> >I create a new queue with type 'approval'.
> >
> >My problem is that when creating a ticket that creates a ticket
> >approval in queue '__Aprobbal' when it is approved, the ticket
> >automatically switches to 'open'.
> >In contrast, in another queue 'approbal' that I created, the
> >ticket does not go 'open' IS ALWAYSas 'new'.
> >
> >Why is this?
> >
> >Thankyou!!
> >
> 
> 
> 
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