[rt-users] RT see attachments as winmail.dat (application/ms-tnef)

[Nicolas GUIOT]

Sorry to bother again, but we found the solution : as it's an Office365 platform, we had to configure the contact on the server : 

Set-MailContact "Kim Akers" -UseMapiRichTexFormat Never

Bye
Nicolas


On Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote:

> Hi All,
> 
> Since we changed our email provider, every attachment sent from
> Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat.
> 
> I've read somewhere that I could use "ytnef" to pipe the email before
> sending it to RT, but it doesn't exist in debian squeeze anymore, and
> there is no update on Sourceforge since 2004 : Is there something
> else that replace it ?
> 
> On a side note, if you could help me understand/better setup : 
> -people sending their email from Outlook : attachment is listed in RT
> as winmail.dat, AdminCC who use Outlook do  receive the creation
> email, AdminCC using something else don't.
> - people sending their email from another email-client : everyone
> receives the ticket creation, attachment is correctly registered in
> RT.
> 
> Thank you in advance
> Nicolas GUIOT
> 
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