[rt-users] RT see attachments as winmail.dat (application/ms-tnef)

[Joe Harris]

Only way around it that I know of is make sure the users sending tickets from outlook send the message as type "plain text". There are some exchange server settings that force default type as "rich text" or "HTML". But the user can change that in outlook. I can't remember which method(s) work and which get stripped, but maybe you can do a few test messages and determine what goes through and educate the users. 



On Dec 29, 2011, at 4:02 AM, Nicolas GUIOT <nicolas.guiot at risc-group.com> wrote:

> Hi All,
> 
> Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat.
> 
> I've read somewhere that I could use "ytnef" to pipe the email before sending it to RT, but it doesn't exist in debian squeeze anymore, and there is no update on Sourceforge since 2004 : Is there something else that replace it ?
> 
> On a side note, if you could help me understand/better setup : 
> -people sending their email from Outlook : attachment is listed in RT as winmail.dat, AdminCC who use Outlook do  receive the creation email, AdminCC using something else don't.
> - people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT.
> 
> Thank you in advance
> Nicolas GUIOT
> 
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012