[rt-users] RT's custom fields support hierarchies by categorizing values based on the values of another custom field.

[Ruslan Zakirov]

On Thu, Dec 29, 2011 at 23:11, Michael Newland
<Michael.Newland at timco.aero> wrote:
> I am setting up customized fields in RT to support our aviation company.  I
> have added 2 customized fields – one is called SITES and the other is called
> DEPARTMENTS.  What I want to do is have the departments field values based
> on what is selected from SITES.
>
>
>
> Can anyone provide any suggestions?  I am new to RT and was hoping someone
> could give me a hand.


Open departments custom field in the admin UI and pick sites in "based
on" dropdown. Save changes and assign category for every department.

>
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>
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> --------
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> * Boston — March 5 & 6, 2012



-- 
Best regards, Ruslan.