[rt-users] Unexpected "CC" stuff in 4.0.4

[Ruslan Zakirov]

On Fri, Dec 30, 2011 at 23:19, Jeff Blaine <jblaine at kickflop.net> wrote:
> On 12/30/2011 2:12 PM, Ruslan Zakirov wrote:
>>
>> Hi Jeff,
>>
>> Sounds more like local customization. RT doesn't parse follow up
>> messages for Cc addresses. Out of the box RT has option to parse Cc
>> addresses in new tickets only, but not in replies.
>
>
> That's puzzling then, because we have zero files under
> /rt/local, no extensions installed, and completely stock
> Scrips.

Then it's not RT started Ccing that third party person, but most
probably people pick him on reply. RT saves emails it sends out, you
can view it and from headers figure out what happened.

May be somebody added him as Cc and then removed from Cc.

>
>
>> On Fri, Dec 30, 2011 at 19:01, Jeff Blaine<jblaine at kickflop.net>  wrote:
>>>
>>> I'm a little confused about something in RT 4.0.4.  If
>>> I do the following:
>>>
>>> 1. Create new ticket
>>>
>>> 2. Reply via email to that ticket and add foo at bar.com
>>>   as an *email* CC
>>>
>>> RT does the following:
>>>
>>> 1. Starts including foo at bar.com on replies (expected)
>>>
>>> 2. Display.html : Does not show foo at bar.com as a "CC".  This
>>>   is very problematic for us, as people end up "on" the ticket
>>>   and we cannot readily see that.  (UNEXPECTED)
>>>
>>> 3. ModifyPeople.html : shows the following, abbreviated below
>>>   for simplicity (UNEXPECTED)
>>>
>>>                                        Cc: none
>>>
>>>       Add new watchers:
>>>       Type           Email
>>>       [-     ]       [ foo at bar.com ]
>>>       [-     ]       [             ]
>>>       [-     ]       [             ]
>>>
>>> Is all of this expected behavior for 4.0.4?  Can anyone
>>> explain some of the rationale?
>>> --------
>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>> * Boston  March 5&  6, 2012
>>
>>
>>
>>
>



-- 
Best regards, Ruslan.