[rt-users] Unexpected "CC" stuff in 4.0.4

[Jeff Blaine]

On 12/30/2011 2:12 PM, Ruslan Zakirov wrote:
> Hi Jeff,
>
> Sounds more like local customization. RT doesn't parse follow up
> messages for Cc addresses. Out of the box RT has option to parse Cc
> addresses in new tickets only, but not in replies.

That's puzzling then, because we have zero files under
/rt/local, no extensions installed, and completely stock
Scrips.

> On Fri, Dec 30, 2011 at 19:01, Jeff Blaine<jblaine at kickflop.net>  wrote:
>> I'm a little confused about something in RT 4.0.4.  If
>> I do the following:
>>
>> 1. Create new ticket
>>
>> 2. Reply via email to that ticket and add foo at bar.com
>>    as an *email* CC
>>
>> RT does the following:
>>
>> 1. Starts including foo at bar.com on replies (expected)
>>
>> 2. Display.html : Does not show foo at bar.com as a "CC".  This
>>    is very problematic for us, as people end up "on" the ticket
>>    and we cannot readily see that.  (UNEXPECTED)
>>
>> 3. ModifyPeople.html : shows the following, abbreviated below
>>    for simplicity (UNEXPECTED)
>>
>>                                         Cc: none
>>
>>        Add new watchers:
>>        Type           Email
>>        [-     ]       [ foo at bar.com ]
>>        [-     ]       [             ]
>>        [-     ]       [             ]
>>
>> Is all of this expected behavior for 4.0.4?  Can anyone
>> explain some of the rationale?
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5&  6, 2012
>
>
>