[rt-users] Scrip to notify specific requestors

[Ruslan Zakirov]

On Fri, Dec 30, 2011 at 17:08, Robert Wysocki <robert.wysocki at contium.pl> wrote:
> Hi,
>
> I would like to achieve configuration allowing me to send out a
> notification about something (ticket state change to be specific) only
> to requestors matching regexp.
> Is it possible to do that in a custom scrip action?

With module (file) based scrip action that inherits from Notify.pm and
overrides SetRecipients method.

> The real question is are the templates processed per-requestor or is the
> templated processed once for all requestors?

Template processed once for all requestors.

>
> Regards,
> --
> Robert Wysocki
> CONTIUM S.A., http://www.contium.pl
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012



-- 
Best regards, Ruslan.