[rt-users] Queues

[John BORIS]

Damien,
You can setup separate emails for each company and a queue for each
company. Rt-mailgate will sort the mail to the proper queue. Rt is
configurable to whatever you want.

John Boris 


>>> Damien Hull <dhull at section9.us> 12/30/11 2:25 PM >>>
I'm trying to configure RT for an IT consulting business. I need to
know what company / client submitted the ticket.

1. If they submit a ticket by email, will I be able to tell what
company that's from?

2. Should I create a queue for each company / client?

This is my first time working with RT.
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