[rt-users] including HTML attachments on a comment action

[Kevin Falcone]

On Tue, Feb 01, 2011 at 11:31:41AM +0000, Mark Blackman wrote:
> Hi,
> 
> We're using RT 3.6.7 in one setting and in particular, we'd like to
> be able to
> 
> 1. submit a ticket via email with a single HTML attachment (already
> supported)
> 
> 2. view the HTML attachment inline as HTML by default (nice, but not
> critial) for that ticket.
> 
> 3. most importantly, on "comment", have the HTML attachment sent to
> the CC recipients as an HTML attachment (with little or no scrubbing)
> for that ticket in step (1). This is critical
> 
> Despite using "RT-Attach-Message: yes" in the relevant template, this
> is not happening.

RT-Attach-Message attaches attachments from the current transaction.
It *sounds* like you added the attachment in Create or a previous
comment?

-kevin
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