[rt-users] including HTML attachments on a comment action

[Mark Blackman]

On 1 Feb 2011, at 12:04, Kevin Falcone wrote:

> On Tue, Feb 01, 2011 at 11:31:41AM +0000, Mark Blackman wrote:
>> Hi,
>> 
>> We're using RT 3.6.7 in one setting and in particular, we'd like to
>> be able to
>> 
>> 1. submit a ticket via email with a single HTML attachment (already
>> supported)
>> 
>> 2. view the HTML attachment inline as HTML by default (nice, but not
>> critial) for that ticket.
>> 
>> 3. most importantly, on "comment", have the HTML attachment sent to
>> the CC recipients as an HTML attachment (with little or no scrubbing)
>> for that ticket in step (1). This is critical
>> 
>> Despite using "RT-Attach-Message: yes" in the relevant template, this
>> is not happening.
> 
> RT-Attach-Message attaches attachments from the current transaction.
> It *sounds* like you added the attachment in Create or a previous
> comment?

That's right, the attachment was part of the initial email submission.
Currently, the 'comment' action will quote the entire original transaction
(which was a Create), but does not attach the HTML attachment, which for this 
purpose is required. 

Is this possible? Do I need to tweak either the template
used during 'Create' or the one used during 'Comment'.

Thanks for listening.

Cheers,
Mark