[rt-users] Problem wuth creating ticket through mail
Hugh Esco
hesco at campaignfoundations.com
Mon Feb 7 09:01:31 EST 2011
I don't try to make fetchmail do all of the work. Some of it I pass on
to procmail, before finally handing it off to RT.
-- Hugh
Here is how I do it:
.fetchmailrc
poll mail.mydomain.com protocol IMAP \
user "rt at mydomain.com" there \
with password "secret" \
is "rt" here \
wants mda "procmail /home/rt/.procmailrc.ymd" \
ssl sslfingerprint "sslfingerprint_here"
.procmailrc
PATH=/usr/local/bin:/usr/bin:/bin
MAILDIR=$HOME/mydomain/Mail
DEFAULT=$MAILDIR/mbox
LOGFILE=$MAILDIR/from
# VERBOSE=yes
# :0
# /home/rt/Mail/mbox
:0 c
backup
:0
* ^To:.*rt-comment
* ^Subject:.*this_queue
|/usr/local/rt/ymd/rt3.8.8/bin/rt-mailgate --queue ThisQueue --action comment --url http://rt1.mydomain.com
:0
* ^Subject:.*this_queue
|/usr/local/rt/ymd/rt3.8.8/bin/rt-mailgate --queue ThisQueue --action correspond --url http://rt1.mydomain.com
. . . additional queues configured here . . .
:0
|/usr/local/rt/ymd/rt3.8.8/bin/rt-mailgate --queue General --action comment --url http://rt1.mydomain.com
:0
/home/rt/mydomain/Mail/mbox
On Mon, 7 Feb 2011 15:28:51 +0530
Rohit Babu <rohitb at valyoo.in> wrote:
> Hello,
>
> I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
> with creating ticket through mail. i have followed the blow link:
> http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
>
> But i cant create a ticket through mail. Please help.
>
> Please find below my fetchmailrc file.
>
> set syslog;
> set daemon 20;
>
> poll pop.gmail.com proto pop3 port 995:
> username rt at mydomain.in password ******** ssl mda "/usr/bin/perl
> /usr/sbin/rt-mailgate --url http://192.168.1.138/rt3/ --queue General
> --action correspond"
>
> Its fetching mails from my mail account. There is no ticket created in my
> RT.
>
>
>
>
> --
> Regards,
> Rohith Babu PS
> System Administrator
> Valyoo Technologies.
> +919990334811
>
--
Hugh Esco
skype: hresco3_ ; 678-921-8186
http://www.CampaignFoundations.com/
Providing Application Hosting,
Telephony and IT Development Services
to Green Candidates, Green Parties and
the non profits working for a just and sustainable future.
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