[rt-users] set a default queue

[Chris Barnes]

On 2/7/2011 12:03 PM, Thomas Sibley wrote:
> On 07 Feb 2011 12:25, Chris Barnes wrote:
>> More noob questions  :-O
>>
>> We have 7 different queues to differentiate what type of problems we
>> deal with (sysadmin, helpdesk, a/v, etc).
>>
>> I don't mind the drop down menu for queues listing these alphabetically,
>> but it would be REALLY nice if I could set a "default queue" for
>> everything OTHER than requests that come in via email.
>>
>>
>> Said another way:
>>
>> * if a ticket is created via email, the queue should be set to
>> "unassigned" (one of our queues).   This part is already working...
>>
>> * if a ticket is created using the RT interface, the default queue
>> should be "helpdesk".
>>
>> What do I need to change to make this happen?
>
> This is a config option.  Search for "default queue" in `perldoc
> etc/RT_Config.pm`


But won't that change the option for BOTH the RT interface as well as 
those that come in via email?



-- 
Chris Barnes                           AOL IM: CNBarnes
chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
Computer Systems Manager               MSN IM: chris at txbarnes.com
Department of Physics                      ph: 979-845-1379
Texas A&M University                      fax: 979-845-2590