[rt-users] No Content from Replies for Requestors!

[Kevin Falcone]

On Thu, Feb 03, 2011 at 09:34:00AM -0500, Steve McStravick wrote:
> I have a strange situation.
> We are rolling out RT 3.8.8 and have hit the following issues a couple of
> times now, but not always!
> Replies Sent out to our Requestors and Cc  sometime show "Transaction
> contains no content" when there IS content,
> and in fact the AdminCcs get the message on the same transaction!
>  
> Here is the suspect template that is used for Requestors and Cc (slightly
> change from the default Correspondence template):

The really important thing is what Condition and Action are triggered
and for what transaction they trigger.  Unfortunately, that
information is in the Message-Id which you trimmed.

-kevin

> RT-Attach-Message: yes
> Sender: Company Support <help at email.com> 
> From: Company Support <help at email.com>
>  
> {$Transaction->Content()}
>  
> <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>  
>  
> Whereas the AdminCc is almost the same, except I don't make the Sender&From
> Anonymous and I add the Owner to the subject:
> RT-Attach-Message: yes
> Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
>  
> <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>  
> {$Transaction->Content()}
>  
>  
> Here is a example of the emails generated (note: it had an XML attachment
> for this one..another time it has SQL attached)
> To Requestors & Ccs:
> Sender: Company Support <help at email.com> 
> From: Company Support <help at email.com>
> Subject: [RT#3144] FW: Multi Sample DC 
> Reply-To: help at email.com
> ...
> MIME-Version: 1.0
> X-RT-Original-Encoding: utf-8
> Date: Wed, 2 Feb 2011 15:22:45 -0500
> RT-Attachment: 3144/37795/12542
> RT-Attachment: 3144/37795/12543
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
>  
> This transaction appears to have no content
>  
> Ticket <URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
>  
> To AdminCc:
> Subject: [RT #3144] Owner: (me) FW: Multi Sample DC 
> From: "My Myself via RT" <help at mail.com>
> Reply-To: help at mail.com
> ...
> MIME-Version: 1.0
> X-RT-Original-Encoding: utf-8
> Date: Wed, 2 Feb 2011 15:22:45 -0500
> RT-Attachment: 3144/37795/12543
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: 8bit
>  
> <URL: https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
>  
> Hello Scott,
>  
> Can you please import the following attachment. I just added a _1 to the end
> of
> the operation Id. Please let me know if that resolves your problem.
>  
>  
> Thanks
> Steve

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