[rt-users] No Content from Replies for Requestors!

[Steve McStravick]

Scrip 5 - On Correspond Notify AdminCcs
	Condition-On Correspond
	Action: Notify AdminCcs
	Template: Global template: Admin Correspondence
	Stage: Transaction Create

Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs
	Condition-On Correspond
	Action: Notify Requestors and Ccs
	Template: Global template: Anon-Correspondence
	Stage: Transaction Create


Template - Admin Correspondence
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}

<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}


Template: Anon-Correspondence
Content-Type: text/html 
RT-Attach-Message: yes
Sender: Eyelit Support <help at eyelit.com> 
From: Eyelit Support <help at eyelit.com>

<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}


----
note I've since added "Content-Type: text/html" since I first posted this
problem, now it does give the correspondence (in HTML) followed by the
plain-text version with all of the html tags around it.

Thank you for your response.

Steve


From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: <20110208212900.GA70280 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote:
> Here are the transactions from the DB.
> 
> 
> 37795	RT::Ticket	3144	0	Correspond	No Subject	1215
> 2011-02-02 20:22:44.0
> 37796	RT::Ticket	3144	0	EmailRecord
> <rt-3.8.8-13428-1296678164-1466.3144-5-0 at eyelitrt>	1	2011-02-02
> 20:22:45.0
> 37797	RT::Ticket	3144	0	EmailRecord
> <rt-3.8.8-13428-1296678165-1871.3144-23-0 at eyelitrt>	1	2011-02-02
> 20:22:46.0

So, what are the Conditions, Actions and Templates for Scrips 5 and 23

-kevin