[rt-users] Problem with creating tickets through email

[Rohit Babu]

I have resolved the problem.

It was the problem with user privileges I have created a queue in which all
everybody have permission to create ticket and now i can generate ticket
through mail

On Wed, Feb 9, 2011 at 3:00 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote:
> >    Hello,
> >
> >    I have configured rt-3.6.10 on my centos-5.5 machine. I am facing
> problem with creating ticket
> >    through mail. i have followed the blow link:
> >    [1]
> http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
> >
> >    But i cant create a ticket through mail. Please help.
> >
> >    Please find below my fetchmailrc file.
> >
> >    set syslog;
> >    set daemon 20;
> >
> >    poll [2]pop.gmail.com proto pop3 port 995:
> >    username [3]rt at mydomain.in password ******** ssl mda "/usr/bin/perl
> /usr/sbin/rt-mailgate
> >    --url [4]http://192.168.1.138/rt3/ --queue General --action
> correspond"
> >
> >    Its fetching mails from my mail account. There is no ticket created in
> my RT.
>
> And what do your RT logs say?
>



-- 
Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110209/3b6e569c/attachment.htm>