[rt-users] CF appears after update even without SeeCustomField rights

[Kenneth Crocker]

David,

The only thing I can think of is that somewhere the "SeeCustomField" has
been granted. This right can be granted at the "Group" level when in the
Config->CustomFields under "Group Rights". Also, that right can be granted
on a Queue by Queue basis Config->Queues->Group Rights and on a Global basis
Config->Global->Group Rights. Check it out. That's the best I've got.

Kenn
LBNL

On Tue, Feb 8, 2011 at 10:31 AM, David Good <dgood at willingminds.com> wrote:

> I've found an issue in two separate 3.8.8 installations.  Both have one
> or more CustomFields that are not supposed to be visible to most users.
> The CF is managed entirely by Scrips to contain extra information not
> needed by users.  In one installation, it contains the Cost Center of
> the Requestor. In the other, there's a flag used to enable suppression
> of notifications when a ticket is resolved and another flag used to mark
> a ticket as 'urgent'.
>
> When using the web interface (i.e. via the 'Basics' or 'Jumbo' tab), the
> CF doesn't appear intially but after an update is made to any item and
> saved, the CustomField appear.
>
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