[rt-users] Problems with RequestTracker

[Michelle Konzack]

Hello,

arround two years ago I had already asked this, but now it  is  more  or
less urgent.

I run IBM eServer with a bunch of Apache VHosts and several customers.

With RT it is not possibel,  to  run  one  VHost  and  have  e.g.  three
differnt targets like "abuse", "support" and "info" like

    http://support.customer1.com/abuse/
                                /info/
                                /support/
    http://support.customer2.com/abuse/
                                /info/
                                /support/
    ...

Also it is not possibel to have more then  one  customer  on  a  server,
because RT  enforce  to  use  ONE  database  instead  one  database  per
customer and target.

Then I modified RT to support the two things above, but now  I  get  the
hell of mySQL performance and it crash all the time

    Does someone know a more suitable RequestTracker
    for this kind of usage?

Also it should support PostgreSQL and use PHP5 or PHP6

The servers are IBM eServer x345 with Xeon DualCore 3GHz, 8 GByte memory
and 6x 147 GByte U320/15k SCSI Drives (Raid-5 + Hotfix)

Note:   I have also tried OTRS but it sucks from the beginnig. It
        maybe run for a singe instance with a singel  target  but
        it does not work in a bigger PRO environment because I am
        local ISP an have to handel several 10.000 FTTH customers

Thanks, Greetings and nice Day/Evening
    Michelle Konzack

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