[rt-users] Exclude email sender from ticket notifications

[Kevin Falcone]

On Thu, Feb 10, 2011 at 01:02:45PM -0600, Fritz Mahnke wrote:
> Hello, I am looking for a way to stop a user from receiving an email
> notification when they update a ticket by email. In other words, I
> would like to modify the Scrip
> 
> "On Correspond Notify Requestors and Ccs with template Correspondence"
> 
> so if user at domain.com is on the Cc list, they do not receive the
> notification back to them when they update a ticket by email.
> 
> Would the best way to do this be creating a new Scrip with Custom
> Condition? Or is there a better workflow?

Sounds like you turned $NotifyActor in your config from the default of
0 to 1 and want to turn it back.

-kevin
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