[rt-users] Unable to create ticket using self service portal

Sandeep sandeep.nadkarni at gmail.com
Fri Feb 11 00:04:57 EST 2011


Hi,

I am using RT 3.8.7 on Centos 5.3.

Authentication is through Active Directory. RT_Authen_external plugin is
used.

Authentication is working fine. When I try to create a ticket it says

No permission to Display Ticket (No Detail)


In RT_SiteConfig.pm

require "/opt/rt3/local/plugins/RT-
Authen-ExternalAuth/etc/RT_SiteConfig.pm";
Set($AutoCreate,                        {Privileged => 0});

Permissions are as follows

Everyone : Create Ticket, comment  on tickert, show queue, show ticket,

Am I missing some thing. ?

Thanks
Sandeep
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