[rt-users] Unable to create ticket using self service portal

[Kenneth Crocker]

Sandeep,

You mention some permissions, but don't distinguish if they are Global or
Queue level. It could be the Queue allows it but the Global doesn't. Also,
if permissions are given via group an unprivileged user will not be able to
use those rights as an unprivileged user cannot be in a group.

Kenn
LBNL

On Thu, Feb 10, 2011 at 9:04 PM, Sandeep <sandeep.nadkarni at gmail.com> wrote:

> Hi,
>
> I am using RT 3.8.7 on Centos 5.3.
>
> Authentication is through Active Directory. RT_Authen_external plugin is
> used.
>
> Authentication is working fine. When I try to create a ticket it says
>
> No permission to Display Ticket (No Detail)
>
>
> In RT_SiteConfig.pm
>
> require "/opt/rt3/local/plugins/RT-
> Authen-ExternalAuth/etc/RT_SiteConfig.pm";
> Set($AutoCreate,                        {Privileged => 0});
>
> Permissions are as follows
>
> Everyone : Create Ticket, comment  on tickert, show queue, show ticket,
>
> Am I missing some thing. ?
>
> Thanks
> Sandeep
>
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