[rt-users] stupid question

[Chris Barnes]

On 2/15/2011 10:13 AM, Chris Barnes wrote:
> I'm wanting to get rid of one of the unneeded queues ("Unassigned") -
> but before I do that, I have to make sure that it isn't being used.
> Currently, any email that comes in via mailgate is being dumped into
> that queue.
>
> Where do I set which queue is being used?
>
> Note that my /etc/aliases is telling it to use 'Helpdesk' as the queue -
> but it seems that this is being ignored....

Answering my own question - thanks to Matt Hoover for getting me to look 
at the right thing.

It turns out, we're not using the aliases file for mailgate - we're 
using a .procmail script (so that we can do some spam filtering prior to 
a ticket getting into RT).

Changing the queue in the procmail script did what I wanted it to do.



-- 
Chris Barnes                           AOL IM: CNBarnes
chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
Computer Systems Manager               MSN IM: chris at txbarnes.com
Department of Physics                      ph: 979-845-1379
Texas A&M University                      fax: 979-845-2590