[rt-users] Scrip ordering

Bernard McCormack bmccormack at nextjump.com
Wed Feb 16 05:49:14 EST 2011


I am extracting custom values from emails using
RT-Extension-ExtractCustomFieldValues and I want to use the value in the
next step to decide the format of the email sent to the users.

The transactions according to the logs are both firing in the correct
order in Transaction Create

I am accessing the cf using:

$Ticket->FirstCustomFieldValue('Priority')

This works on another transaction but when chained together it doesn't
have the value set.

Any help would be appreciated.

 

 

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