[rt-users] upgrade issue from 3.6.1 to 3.8.8

[Nicolas GUIOT]

OK, I dug a bit further : I have some other scrip that don't work :
When the owner of the ticket is changed (either taken or stolen), no email is sent, while we have the 2 followinf scrips : 

Description : Pec	
Stage : TransactionCreate	
Condition : On Owner Change	
Action : Notify Owner, Requestors, Ccs and AdminCcs	
Template : PEC

Desc : On Owner Change Notify Owner	
Stage : TransactionCreate	
Condition On Owner Change
Action : Notify Owner	
Template : Transaction

 and I  have the following in rt.log : 

[Wed Feb 16 15:29:33 2011] [error]: error:    couldn't parse head; error near:
Bonjour, (/usr/share/request-tracker3.8/lib/RT/Template_Overlay.pm:356)

Which is the beginning ot the PEC template : 
Subject: PEC: {$Ticket->Subject}
Bonjour,

Nous vous informons que le traitement de ce ticket a été pris en charge par {$Ticket->OwnerObj->RealName}.

Merci.

If necesssary, I can give you more info on my stup, but it seems to be a strange behaviour...



On Wed, 16 Feb 2011 15:46:05 +0100
Nicolas GUIOT wrote:

> OK, that's what I did...
> 
> Is there a way to export my scrip, to show you all of them, maybe
> someone can point to the mistake ?
> 
> I'm going through all of them right now, and everything (that I
> understand) seems logical. 
> 
> Some scrips did not have any description, I think somewhere during
> the upgrade they were automagically created, using the Condition,
> action and template, but they seem to be concictent with was existed
> before.
> 
> help someone ?
> 
> On Wed, 16 Feb 2011 09:36:06 -0500
> Kevin Falcone wrote:
> 
> > On Wed, Feb 16, 2011 at 02:53:11PM +0100, Nicolas GUIOT wrote:
> > > I just upgraded from a 3.6.1 tarball version, to 3.8.8 (debian
> > > squeeze package).
> > > 
> > > It's a brand new server, I moved the DB, ran the upgrade scripts,
> > > etc... Everything is almost perfect but : 
> > > 
> > > I have a scrip that sends an email when a tickect is resolved.
> > > 
> > > The problem, is that this scrip is also triggered when a ticket is
> > > closed : it sends the email "ticket is closed" AND the email
> > > "ticket is rejected".
> > > 
> > > Where should I start investigating the issue ?
> > 
> > Start at Configuration -> Global -> Scrips