[rt-users] upgrade issue from 3.6.1 to 3.8.8

[Nicolas GUIOT]

OK, that's what I did...

Is there a way to export my scrip, to show you all of them, maybe someone can point to the mistake ?

I'm going through all of them right now, and everything (that I understand) seems logical. 

Some scrips did not have any description, I think somewhere during the upgrade they were automagically created, using the Condition, action and template, but they seem to be concictent with was existed before.

help someone ?

On Wed, 16 Feb 2011 09:36:06 -0500
Kevin Falcone wrote:

> On Wed, Feb 16, 2011 at 02:53:11PM +0100, Nicolas GUIOT wrote:
> > I just upgraded from a 3.6.1 tarball version, to 3.8.8 (debian
> > squeeze package).
> > 
> > It's a brand new server, I moved the DB, ran the upgrade scripts,
> > etc... Everything is almost perfect but : 
> > 
> > I have a scrip that sends an email when a tickect is resolved.
> > 
> > The problem, is that this scrip is also triggered when a ticket is
> > closed : it sends the email "ticket is closed" AND the email
> > "ticket is rejected".
> > 
> > Where should I start investigating the issue ?
> 
> Start at Configuration -> Global -> Scrips