[rt-users] ModifyTicket/Steal/Take privileges

[Jon Baker]

I am trying to set up a group in a queue that has the ability to change the status but not the owner; i.e. can't steal/take it (a different group is assigning tickets to them and they're not allowed to get out of it) but they need to be able to resolve their own tickets.

It seems to me that Steal and Take are subsets of ModifyTicket (i.e, if you have ModifyTicket you implicitly have Steal and Take) but I can't figure out how to separate ownership changes from status changes.  Is this possible?

Thanks -
-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




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