[rt-users] ModifyTicket/Steal/Take privileges

[Kenneth Crocker]

Jon,

Remove the right to "OwnTicket" as well as "Steal" and "Take". You can grant
the "ModifyTicket" to that group as well as "ShowTicket" and that way they
can See tickets in a Queue, Modify them, but not Own them.

Kenn
LBNL

On Wed, Feb 16, 2011 at 3:24 PM, Jon Baker <jbaker at wgm.us> wrote:

> I am trying to set up a group in a queue that has the ability to change the
> status but not the owner; i.e. can't steal/take it (a different group is
> assigning tickets to them and they're not allowed to get out of it) but they
> need to be able to resolve their own tickets.
>
> It seems to me that Steal and Take are subsets of ModifyTicket (i.e, if you
> have ModifyTicket you implicitly have Steal and Take) but I can't figure out
> how to separate ownership changes from status changes.  Is this possible?
>
> Thanks -
> --
> Jon Baker
> Systems Administrator
> Church on the Move
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
>
>
>
>
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