[rt-users] Recording user/requestor attributes in ticket custom fields

[Kevin Falcone]

On Thu, Feb 17, 2011 at 10:35:58AM -0000, Peter Nugent wrote:
>    Hi all,
> 
> 
> 
>    I'm running RT 3.8.7 on Ubuntu 10.04 for a couple of months now so am fairly comfortable with
>    the basics. I'd like to be able to record requestor info in custom fields with a ticket so
>    that when an engineer is assigned the ticket this info can be part of the summary mailed to
>    them.
> 
> 
> 
>    I've read that I can do this via a scrip and already have custom fields being set to default
>    values but I can't figure out what objects(Is this the correct term?) to set my user info
>    custom field to?
> 
> 
> 
>    What I'm asking is pretty much the same as here
>    [1]http://www.gossamer-threads.com/lists/rt/users/98591 but I rather not use the callbacks
>    just yet - I'd like to get my head around scrips and objects/variables first.
> 
> 
> 
>    I found the code below and modified it slightly I can't remember its original function or
>    where I found it for that matter but it was similar to what I was after - I think!
>    Unfortunately I'm not getting anything stored in the Custom Field

You should be checking the return values of AddValueForObject.
my ($ok, $msg) = $CF_Obj etc etc
also, review docs/templates.pod for more about what info you can get
at in Templates

-kevin

>    my $T_Obj = $self->TicketObj;
> 
>    my $requestor_address = $T_Obj->RequestorAddresses;
> 
>    my $cf_value;
> 
>    my $CF_Obj = RT::CustomField->new($self->CurrentUser);
> 
>    my $cf_name = "CSM Name"; #change this to the CF name
> 
> 
> 
>    $requestor_address =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;
> 
>    $cf_name = $1
> 
>    $CF_Obj->LoadByName( Name => $cf_name,);
> 
>    $RT::Logger->debug( "Loaded \$CF_Obj->Name = ". $CF_Obj->Name() ."\n" );
> 
>    $CF_Obj->AddValueForObject( Object  => $self->TicketObj,Content => $cf_value, );
> 
>    return 1;
> 
> 
> 
> 
> 
>    Can someone point me in the right direction is the code I'm using even close?
> 
> 
> 
>    Thanks in advance and let me know if you need more info,
> 
>    Peter
> 
> 
> 
> 
> 
>     Peter Nugent | Technical Director | +353 (0) 45-531262 | +353 (0) 45-940522
> 
>    Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland | [2]peter.nugent at hetg.ie |
>    [3]www.hetg.ie
> 
> 
> 
>    ----------------------------------------------------------------------------------------------
> 
>    Hibernia Computer Services (KILDARE) T/A Hibernia Evros Technology Group Registered in Ireland
>    No. 425932
>    Registered Office: Block G, Cherrywood Science & Technology Park, Loughlinstown, Co. Dublin
> 
> 
> 
> 
> 
> References
> 
>    Visible links
>    1. http://www.gossamer-threads.com/lists/rt/users/98591
>    2. mailto:peter.nugent at hetg.ie
>    3. http://www.hetg.ie/


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