[rt-users] ModifyTicket/Steal/Take privileges

Kevin Falcone falcone at bestpractical.com
Thu Feb 17 11:26:55 EST 2011


On Thu, Feb 17, 2011 at 08:06:03AM -0600, Jon Baker wrote:
> Thanks for the reply, Kenn - I want the users to be able to be
> assigned the ticket by the admin, but I don't want them to be able
> to change any ticket assignments themselves.  So Joe is in the Users
> group, and Sam is in the Admin group.  Sam needs to be able to
> assign ownership of a ticket to Joe.  Joe needs to be able to
> resolve tickets.  But Joe should not be able to assign the ticket to
> anyone else, nor should he be able to steal or take a ticket.
> 
> I'm going to see if I can figure out a way to do this with a Scrip unless there's some permission voodoo that i'm missing.

ModifyTicket implies being able to change the owner, so you'll need to
enforce your no-changes rule elsewhere

-kevin

> On Feb 16, 2011, at 8:10 PM, rt-users-request at lists.bestpractical.com wrote:
> 
> > Jon,
> > 
> > Remove the right to "OwnTicket" as well as "Steal" and "Take". You can grant
> > the "ModifyTicket" to that group as well as "ShowTicket" and that way they
> > can See tickets in a Queue, Modify them, but not Own them.
> > 
> > Kenn
> > LBNL
> 
> -- 
> Jon Baker
> Systems Administrator
> Church on the Move
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
> 
> 
> 
> 
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