[rt-users] ModifyTicket/Steal/Take privileges

[Jon Baker]

I'm a little hesitant to change the source code just because I know I'll forget I did it when I install the next update - also, this is only affecting one queue.  I'm also not too concerned as it is the IT Staff group that is being assigned the tickets, and they are told not to change the ownership.  If it was something for the general user base I could definitely see the possibility for confusion.

I wonder, is there a way in the scrip to push to the message stack that displays at the top after the transaction has happened?

On Feb 17, 2011, at 12:40 PM, Raed El-Hames wrote:

> Jon:
> 
> Another way to achieve what you want and eliminate having to set owner then revoke it via the script is by modifying 
> /Elements/SelectOwner
> 
> Just get it to return the owner name as a string if the $session{'CurrentUser'} is not a member of the IT Admin group.
> Else If CurrentUser IT Admin then display the Owners dropdown.
> 
> The only reason I am suggesting this, is because many times my users do not realise an action have been rolled back automatically via the system. 
> 
> Regards;
> Roy

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656




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