[rt-users] Forwarding email to RT

[Narayanaswamy, Nagaraj]

Are there any best approaches to forwarding email to RT on somebody's behalf and make them the "Requestor".

I have installed "Command-By-Mail" and it works fine as long as users don't forget to put "Requestor:<email address>" in the first part of the email.

If they forward the email without those commands and Commands-By-mail is trying to interpret "From:, To: " as commands and failing.

If I forward it and then go into RT web interface to change the requestor, is there a way for the requestor to get the original ticket creation email??

Any suggestions would be greatly appreciated.
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