[rt-users] Forwarding email to RT

[Kevin Falcone]

On Mon, Feb 21, 2011 at 01:32:04PM -0500, Narayanaswamy, Nagaraj wrote:
>    Are there any best approaches to forwarding email to RT on somebody's behalf and make them the
>    "Requestor".

I use mutt's 'bounce' feature, I believe Apple Mail calls it
'redirect'.  If your MUA supports redirecting the mail with the
original headers, that is far and away the easiest way.

Otherwise you could certainly write a script that parsed forwrarded
emails looking for the original headers.

-kevin

>    I have installed "Command-By-Mail" and it works fine as long as users don't forget to put
>    "Requestor:<email address>" in the first part of the email.
> 
> 
> 
>    If they forward the email without those commands and Commands-By-mail is trying to interpret
>    "From:, To: " as commands and failing.
> 
> 
> 
>    If I forward it and then go into RT web interface to change the requestor, is there a way for
>    the requestor to get the original ticket creation email??
> 
> 
> 
>    Any suggestions would be greatly appreciated.
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