[rt-users] scrip OnComment triggered when script is resolved

[Kevin Falcone]

On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote:
> Hi
> 
> I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : 
> 
> When I solve a ticket, I have the following in the logs : 
> 
> 
> [Mon Feb 21 15:03:22 2011] [info]: <rt-3.8.8-31098-1298300602-1101.28972-7-0 at example.org> #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)
> 
> [Mon Feb 21 15:03:22 2011] [info]: <rt-3.8.8-31098-1298300602-431.28972-9-0 at example.org> #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)
> 
> I did not write any comment, only clicked on "Solve" then "update ticket". The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the "Scrip 7 On Comment, notify AdminCCs as Admin-comment" ??
> 
> How could I prevent this while keeping my signature ?

Does it happen on 3.8.9?  Also, are you using plain text or rich text
editor and do you have anything 'interesting' in your signature?

-kevin
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