[rt-users] Global Scrips & Templates - with 1 Queue Exception

[Nicôle Layne-Balram]

One of two ways:

Create a blank template for that queue with the same name as the global template. Then RT will just "do nothing" for that queue.

Alternatively, you could enable this widely-used RT extension to disable/enable templates on a queue level: https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips. 

Kind regards,
Nicôle

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Message: 1
Date: Mon, 21 Feb 2011 10:34:23 +1000
From: Joanne Keown <Joanne.Keown at coloradogroup.com.au>
To: "RT-Users at lists.bestpractical.com"
	<RT-Users at lists.bestpractical.com>
Subject: [rt-users] Global Scrips & Templates - with 1 Queue Exception
Message-ID:
	<0F5FC019E0CDF3459EE1B8D44E850727454387498F at BNE-EXCH.coloradogroup.com.au>
	
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Hi guys,

I'm running v8.8.7.

I have got 8 Queues set up, with scrips & templates set at the Global level.  However, one of these Queues is an exception to the rule and I don't want the Global scrips/templates to apply to this one.  I have already set up specific scrip & template for this one Queue, however, the Global ones also apply so I get a double up of "Autoreply" messages.

I thought of creating individual scrips/templates for each of the remaining 7 Queues, but this solution would require quite a bit of set up and maintenance work, when all I want to do is disable the Global for the one Queue.

Question:  Is it possible to have one Queue as an exception to the application of Global scrips and templates?  If so, how can this be achieved?

Kind regards

Jo

Jo Keown, MBusAdmin(Mgt), PNA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Email: joanne.keown at coloradogroup.com.au<mailto:joanne.keown at coloradogroup.com.au>


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