[rt-users] scrip OnComment triggered when script is resolved

[Kevin Falcone]

On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote:
> On Mon, 21 Feb 2011 14:36:57 -0500
> Kevin Falcone wrote:
> 
> > On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote:
> > > Hi
> > > 
> > > I have a different behaviour on my new RT instance (3.8.8 debian
> > > squeeze) that I didn't have on the old one (3.6.1 tarball) : 
> > > 
> > > When I solve a ticket, I have the following in the logs : 
> > > 
> > > 
> > > [Mon Feb 21 15:03:22 2011] [info]:
> > > <rt-3.8.8-31098-1298300602-1101.28972-7-0 at example.org>
> > > #28972/314283 - Scrip 7 On Comment, notify AdminCCs as
> > > Admin-comment
> > > (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)
> > > 
> > > [Mon Feb 21 15:03:22 2011] [info]:
> > > <rt-3.8.8-31098-1298300602-431.28972-9-0 at example.org> #28972/314285
> > > - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as
> > > comment
> > > (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)
> > > 
> > > I did not write any comment, only clicked on "Solve" then "update
> > > ticket". The only reason that could explain this, is that I have a
> > > default signature, so the comment field is not empty : is that the
> > > reason it triggers the "Scrip 7 On Comment, notify AdminCCs as
> > > Admin-comment" ??
> > > 
> > > How could I prevent this while keeping my signature ?
> > 
> > Does it happen on 3.8.9?  Also, are you using plain text or rich text
> > editor and do you have anything 'interesting' in your signature?
> > 
> > -kevin
> 
> I'm curious : why do you ask about 3.8.9 ? Is it just a way to say
> "you should upgrade the latest stable version" ? Or it might very
> probably solve my problem ?  The point is, I don't plan any upgrade
> to this version, as I wish to stay on debian stable...

There have been multiple bugfixes related to signature handling since
3.8.7 was released more than a year ago.  I was under the impression
that Debian stable (the new stable) had 3.8.8 while oldstable was
still 3.6

> Otherwise, my signature is in plain text, and the editor has the
> possibility to let user write some "formatted" text, but as I don't
> write any comment, I don't touch the editor field at all.
> What do you mean by "anything interesting" in my signature ? it's
> only my contact info, and I'd prefer to keep it, since I'm not the
> only user, and some people NEED to have their signature in the
> email...

high bit characters, anything other than letters or numbers
But again, there have been many bugfixes on that code since 3.8.7
Does this still happen if you remove your signature temporarily?

If all you want to do is Resolve a ticket, click on Basics and resolve
it there, you'll skip the Comment screen.  That should help until you
can test coming up to a newer version.

-kevin
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