[rt-users] scrip OnComment triggered when script is resolved

[Nicolas GUIOT]

On Tue, 22 Feb 2011 11:35:42 -0500
Kevin Falcone wrote:

> On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote:
> > On Tue, 22 Feb 2011 13:31:29 +0000
> > Dominic Hargreaves wrote:
> > 
> > > On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote:
> > > > On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote:
> > 
> > > high bit characters, anything other than letters or numbers
> > > But again, there have been many bugfixes on that code since 3.8.7
> > > Does this still happen if you remove your signature temporarily?
> > > 
> > > If all you want to do is Resolve a ticket, click on Basics and
> > > resolve it there, you'll skip the Comment screen.  That should
> > > help until you can test coming up to a newer version.
> > 
> > OK, I made both tests : 
> > - If I go to basics, and set the state to "Resolved", only the
> > right scrip is triggered.
> > - If I remove my signature in the editor, then "Resolve", agin,
> > only the resolve scrip is triggered.
> 
> This points to an encoding bug in the RichText editor
> If you change to the plain text editor and leave your Signature on,
> does it still trigger a comment?
> 
> > --> The problem must be within the signature.
> > FYI, it looks like this : 
> > 
> > Nicolas GUIOT
> > My Company - My Unit
> > My Adresss/Location - street
> > 12345 CITY - COUNTRY
> > Tel : (+00) 1 22 33 44 55
> > Fax : (+00) 1 22 33 44 55
> 
> Do any of those elided lines contain 8bit characters?  I think there
> was an open bug about someone whose name contained ë and the rich text
> editor escaping that in a way that RT didn't handle properly.
> 
> -kevin

OK, I switched to plain text editor, kept my signature, and everything is OK.

Source of the problem seems to be the Rich Text editor.

I tried to change my signature: 1 line, then 2,3,4,5,6 lines : everything is OK. Back to my original signature, then error again.

And no, my signature has only "basic" character, no accent, anything.
In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+()

Nicolas