[rt-users] owner change - old owner

[Raed El-Hames]

> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need the RealName and the emailaddress.

Yes that's right and that's what I meant by " find the user object and its email address from there"
You can do something like :

$user_obj = RT::User->new(RT::SystemUser);
$user_obj->Load({$Transaction->OldValue) ;
$user_email = $userObj->EmailAddress ; 


Etc etc

Roy 

> -----Original Message-----
> From: Björn Schulz [mailto:bjoern.schulz at desy.de]
> Sent: 24 February 2011 15:33
> To: Raed El-Hames
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] owner change - old owner
> 
> Hi Roy,
> I'm on 3.8.7
> 
> I've tried:
>  Last Owner: {$TransactionObj->OldValue}
> 
> and get:
> RT: Template parsing error: Can't call method "OldValue" on an undefined
> value at template line 15.  Stack:   [template:15]
> 
> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I
> need the RealName and the emailaddress.
> 
> Cheers,
>  Björn
> 
> 
> Am 24.02.11 16:08, schrieb Raed El-Hames:
> >> oldOwner ?
> > I think you grab that from the TransactionObj->OldValue, and find the
> user object and its email address from there.
> > Sorry I cannot remember the exact syntax, I am no where near my RT.
> >
> > Roy
> >
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >> bounces at lists.bestpractical.com] On Behalf Of Björn Schulz
> >> Sent: 24 February 2011 14:51
> >> To: rt-users at lists.bestpractical.com
> >> Subject: [rt-users] owner change - old owner
> >>
> >> Hi guys,
> >>
> >> I try to send a mail after owner change to the new and the old owner,
> >> but I stuck...
> >> I try to do it with a template.
> >>
> >> New owner = {$Ticket->OwnerObj->Name}
> >> oldOwner ?
> >>
> >> Any help is appreciated.
> >>
> >> Cheers,
> >>   Björn