[rt-users] owner change - old owner

[Björn Schulz]

That works fine thank you!

bjoern

Am 24.02.11 17:15, schrieb Raed El-Hames:
>> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I need the RealName and the emailaddress.
> 
> Yes that's right and that's what I meant by " find the user object and its email address from there"
> You can do something like :
> 
> $user_obj = RT::User->new(RT::SystemUser);
> $user_obj->Load({$Transaction->OldValue) ;
> $user_email = $userObj->EmailAddress ; 
> 
> 
> Etc etc
> 
> Roy 
> 
>> -----Original Message-----
>> From: Björn Schulz [mailto:bjoern.schulz at desy.de]
>> Sent: 24 February 2011 15:33
>> To: Raed El-Hames
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] owner change - old owner
>>
>> Hi Roy,
>> I'm on 3.8.7
>>
>> I've tried:
>>  Last Owner: {$TransactionObj->OldValue}
>>
>> and get:
>> RT: Template parsing error: Can't call method "OldValue" on an undefined
>> value at template line 15.  Stack:   [template:15]
>>
>> Last Owner: {$Transaction->OldValue} gives me the ID of the User but I
>> need the RealName and the emailaddress.
>>
>> Cheers,
>>  Björn
>>
>>
>> Am 24.02.11 16:08, schrieb Raed El-Hames:
>>>> oldOwner ?
>>> I think you grab that from the TransactionObj->OldValue, and find the
>> user object and its email address from there.
>>> Sorry I cannot remember the exact syntax, I am no where near my RT.
>>>
>>> Roy
>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>>>> bounces at lists.bestpractical.com] On Behalf Of Björn Schulz
>>>> Sent: 24 February 2011 14:51
>>>> To: rt-users at lists.bestpractical.com
>>>> Subject: [rt-users] owner change - old owner
>>>>
>>>> Hi guys,
>>>>
>>>> I try to send a mail after owner change to the new and the old owner,
>>>> but I stuck...
>>>> I try to do it with a template.
>>>>
>>>> New owner = {$Ticket->OwnerObj->Name}
>>>> oldOwner ?
>>>>
>>>> Any help is appreciated.
>>>>
>>>> Cheers,
>>>>   Björn