[rt-users] Hide real name in reply of RT

[Gilbert Rebeiro]

thanks.

On 24/02/2011 8:10 PM, Kevin Falcone wrote:
> On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote:
>> We would like our the users in our support organization to remain
>> anonymous, is there a way to prevent real names to be included in
>> the Reply?
>> It is important to show internally, especially for comments.
> You can change the Correspond template to say something like:
>
> From: Some Name<email address>
>
> and you can write some code to fetch the correct email address and
> name based on the $Ticket->QueueObj object so it varies per queue.
> Just don't change the comment templates.
>
> In 4.0 this becomes a Queue configuration option
>
> -kevin