[rt-users] Hide real name in reply of RT

[Christoph Kluenter]

* Am Thu, Feb 24, 2011 at 08:10:58PM -0500 , schrieb Kevin Falcone:
> On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote:
> > We would like our the users in our support organization to remain
> > anonymous, is there a way to prevent real names to be included in
> > the Reply?
> > It is important to show internally, especially for comments.
> 
> You can change the Correspond template to say something like:
> 
> From: Some Name <email address>
> 
> and you can write some code to fetch the correct email address and
> name based on the $Ticket->QueueObj object so it varies per queue.
> Just don't change the comment templates.


And remember to "Set $UseOriginatorHeader, 0);" because RT sets the
RT-Originator in the mail-header by default.

Cheers,
  Christoph
> 
> In 4.0 this becomes a Queue configuration option
> 
> -kevin