[rt-users] RTFM - Topics

[Kurt Engle]

Ok, let me see if I can describe what I would like to have happen here with RTFM. 

I have a group of users ( group is called 'SIS') that I would like to provide privileges for them to admin a RTFM class. ie... I have a class called 'Student Info Services'. I would like to have this group of users be able to create 'Topics' within this class and add articles to the 'Topics' that they have created. Inside RTFM, I have assigned the 'SIS' group all of the rights available. 

Currently, I as 'superuser', have to create the class, which is not a problem, but I also have to create the 'Topics' within that class, which is a problem. Once I have created the Class and the Topic tree, my 'SIS' group of users can add articles without any restrictions. 

I hope that helps, please let me know if I need to provide more information. 

Thanks for you help, 

Kurt Engle 


From: "Kevin Falcone" <falcone at bestpractical.com> 
To: rt-users at lists.bestpractical.com 
Sent: Friday, February 25, 2011 9:05:12 AM 
Subject: Re: [rt-users] RTFM - Topics 

On Thu, Feb 24, 2011 at 02:48:59PM -0800, Kurt Engle wrote: 
> I am running RT 3.8.8 and RTFM 2.4.3rc1. I am looking for a way to assign users the right to 
> create topics within a given class. Is this supported in RTFM? I have assigned users the 
> 'Admin Class' and 'Admin Topics' rights but it doesn't seem to do what I intuitively thought 
> it would do. 

Kurt, there isn't quite enough info there for me to go on. 
Can you give us a replication recipe? Something like Create a group, 
create a class, give the group these rights (and no others) on that 
class (or globally?). Knowing what doesn't happen (box doesn't show 
up, can't change the topics list, etc) instead of "doesn't seem to do 
what I intuitively thought it would" is much more helpful. 

-kevin 


-- 
-kurt 
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