[rt-users] Keep reply subject as Site Name

[Thomas Sibley]

On 28 Feb 2011 14:36, Vance Walsh wrote:
> So our $rtname is CA
> 
> When a ticket sits in our General Queue which we renames to Unassigned
> any replies sent on those tickets use $Ticket which is CA # (ticket number)
> 
> When we move the ticket to our Desktop Queue and reply the subject
> changes to Desktop # (ticket number)

You don't say what RT version you're running, but that sounds like you
have a queue subject tag set for your Desktop queue.  Check on the Queue
configuration page.

Thomas

> Is there a way to have RT maintain the CA rather than changing to the
> quese name.
> 
> Is there something I can use like $TicketID vs Ticket to get it just to
> use the tucket number and I can put CA in manually in the templates?