[rt-users] FW: Re: HTML enabled templates / problem with attachments!

[Thomas Sibley]

Please keep responses on the list.

On 31 Dec 2010 04:59, Payam Poursaied wrote:
> Dear Thomas
> I couldn't go ahead anymore, but it seems that you have some idea about why
> this problem occurred. May I kindly ask you to let me know if there is any
> specific patch, or the part of code which is related to this issue so I
> could work on it.

The work on this part of the code will be in 3.8.9.  Although we sent
out the first release candidate last week, I'm not sure when the final
release will be made.  You might try the RC1 on a test system.

Thomas


> Thank you in advance
> Payam Poursaied
> 
> -----Original Message-----
> From: Payam Poursaied [mailto:payam at rasana.net] 
> Sent: Wednesday, December 29, 2010 8:55 AM
> To: 'trs at bestpractical.com'
> Cc: 'rt-users at lists.bestpractical.com'
> Subject: Re: [rt-users] HTML enabled templates / problem with attachments!
> 
>> Date: Mon, 27 Dec 2010 13:14:34 -0500
>> From: Thomas Sibley <trs at bestpractical.com>
>>
>> On 24 Dec 2010 06:34, Payam Poursaied wrote:
>>> When my users send HTML enable emails without any attachments, it 
>>> works fine (i.e. the AdminCCs get the copy of incoming correspond in 
>>> HTML enabled form). But if the correspond has any attachments, RT puts 
>>> <PRE> </PRE> around $Transaction->Content() and puts only texts in the
> middle.
>>
>> What version of RT are you running?  You may need to use
> $Transaction->Content(Type => 'text/html') to force it to find the HTML part
> of the mail.  Content type preference intuition is improved in development
> versions of RT.
>>
>> Thomas
> 
> Dear Thomas
> Thank you for your response. I am using 3.8.8. I tried what you recommended,
> but there wasn't any success.