[rt-users] search by CommentedOnBy?

[Kris Germann]

Under 'Reports', you can choose 'Advance Ticket Search' which should call on
freeside/rt/Search/Build.html depending on how you've got your RT set up.

 

After this (I find) it's easier to click over 'Advanced', beside Edit Search
and Calendar; then just enter your search terms. If I wanted to search for
all tickets CommentedOnBy myself, I'd write:

 

CommentedOnBy = 'kris' AND LastUpdated = 'today' where 'kris' is the rtuser
id and LastUpdated is the date you wish to search. A bit hazy on the date
format though, I believe it's unixtimestamp based.

 

Additionally, CommentedOnBy = 'kris', would pull up ALL comments by user
'kris' from the history of your RT installation until the second you clicked
'Show Report' J

 

Also, a wider search would be 'LastUpdatedBy in which would would replace
CommentedOnBy with this and it would pull up status changes, comments,
replies, etc. for a specific user, or for all users chronologically.

 

Thanks

 

Kris Germann
Supervisor, Sales & Technical Support
Fibernetics Corporation
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Chris Hall
Sent: Monday, January 03, 2011 4:09 PM
To: rt-users
Subject: [rt-users] search by CommentedOnBy?

 

Is there a way to do a search of tickets to see which tickets a given person
has commented on? 

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