[rt-users] RT 3.8.8: Problem with scandnavian characters in email subject

[Mårten Hedman]

Hello,

Here's the source of a test message. The subject is "this is a test" in 
Finnish.

Regards,

Mårten Hedman


MIME-Version: 1.0
In-Reply-To: <4D11B4F9.7080106 at btk.fi>
X-Mailer: Perl5 Mail::Internet v2.04
References: <RT-Ticket-433 at btk.fi> <4D11B4F9.7080106 at btk.fi>
Content-Type: text/plain; charset="utf-8"
Reply-To: IT-Services at btk.fi
Message-ID: <rt-3.8.8-30950-1293006345-123.433-4-0 at btk.fi>
X-RT-Original-Encoding: utf-8
RT-Originator: marten.hedman at btk.fi
Managed-BY: RT 3.8.8 (http://www.bestpractical.com/rt/)
Subject: =?UTF-8?B?W2J0ay5maSAjNDMzXSBU77+9be+/vSBvbiB0ZXN0aQ==?=
Sender: Apache <apache at bigarade.btk.fi>
Date: Wed, 22 Dec 2010 10:25:45 +0200
RT-Ticket: btk.fi #433
Precedence: bulk
X-RT-Loop-Prevention: btk.fi
Content-Transfer-Encoding: 8bit
BCC:
From: "=?UTF-8?B?TcOlcnRlbiBIZWRtYW4=?= via RT" <IT-Services at btk.fi>


Wed Dec 22 10:25:45 2010: Request 433 was acted upon.
  Transaction: Ticket created by marten.hedman at btk.fi
        Queue: it-services
      Subject: Tämä on testi
        Owner: Nobody
   Requestors: marten.hedman at btk.fi
       Status: new
  Ticket <URL: http://rt.btk.fi/Ticket/Display.html?id=433 >

On 23.12.10 17:40, Ruslan Zakirov wrote:
> Hello,
>
> It would be really helpful to get email message as MIME text as it was
> generated by your email client.
>
> On Wed, Dec 22, 2010 at 1:39 PM, Mårten Hedman<marten.hedman at btk.fi>  wrote:
>> Hello,
>>
>> We are using RT version 3.8.8, perl 5.8.8, and have the following problem:
>>
>> When I send an email to RT with scandinavian characters (åäö) in the
>> subject, the characters are wrongly decoded in the subject of the message
>> sent out from RT. The scandinavian characters in the message itself are OK.
>>
>> When this message is replied to, the answer is recorded in RT but no
>> outgoing message is sent out. The following errors are recorded in the log
>> file:
>>
>> Dec 22 11:40:27 bigarade RT: Scrip Prepare 5 died. - Cannot decode
>>    string with wide characters at
>>    /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm line 173.
>>    Stack:
>>    [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:173]
>>    [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:213]
>>    [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:961]
>>    [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:571]
>>    [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:167]
>>    [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69]
>>    [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
>>    [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:448]
>>    [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
>>    [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
>>    [/opt/rt3/bin/../lib/RT/Record.pm:1457]
>>    [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2188]
>>    [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2100]
>>    [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1500]
>>    [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]
>>   (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:451)
>>
>> followed by similar messages for Scrip Prepare 7 and 6.
>>
>> I suspect that it has something to do with Perl double-encoding
>> utf8-characters, but I have not found any solution. Any help would be
>> appreciated.
>>
>> Best Regards,
>>
>> Mårten Hedman
>> --
>> ------------------------------------------------------------------------
>> Mårten Hedman                      phone: +358-(0)2-333 8037
>> Systems Manager                    fax:   +358-(0)2-333 8000
>> Turku Centre for Biotechnology     Marten.Hedman at btk.fi
>> Turku, Finland                     http://www.btk.fi
>>
>>
>
>
>


-- 
------------------------------------------------------------------------
Mårten Hedman                      phone: +358-(0)2-333 8037
Systems Manager                    fax:   +358-(0)2-333 8000
Turku Centre for Biotechnology     Marten.Hedman at btk.fi
Turku, Finland                     http://www.btk.fi