[rt-users] Communicate a message to web UI from inside Scrip?

[Jeff Blaine]

On 1/7/2011 7:58 AM, Lander, Scott wrote:
> I don’t see anything wrong, but perhaps you might review here:
>
> http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks

Heh, I've read everything there no less than 3 times in the last
24 hours :)  I suppose another time can't hurt, but IMO this
is all really poorly documented.

> maybe soemthing will jump out at you that I don’t see.
>
> Also, just to check – I don’t think the default logging is at info level
> – gets a bit chatty.  Is it possible you are not seeing it just because
> you are not logging that level?
>
> IN your etc/RT_SIteConfig file you should have something like: ?

Yup, all set there, as I get *other* RT syslog messages.

I even changed my $RT::Logger->info call to "crit". No dice.

I succeed with $RT::Logger->info("TESTING"); from a Scrip just
fine.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jeff Blaine
> Sent: Thursday, January 06, 2011 10:17 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?
>
> Pulling my hair out here.  Why is this callback not being
>
> tickled?  I see nothing in my logs.
>
> RT 3.8.7
>
> Mason cache cleared and server restarted a million times.
>
> The call to the callback in Ticket/Display.html is:
>
>       $m->callback(
>
>           CallbackName => 'BeforeDisplay',
>
>           TicketObj => \$TicketObj,
>
>          Tickets => \$Tickets,
>
>           Actions => \@Actions,
>
>           ARGSRef => \%ARGS,
>
>       );
>
> And my setup is:
>
> [root at rtdev1 Display.html]# pwd
>
> /rt/local/html/Callbacks/MyCallbacks/Ticket/Display.html
>
> [root at rtdev1 Display.html]# ls -l BeforeDisplay
>
> -rw-r--r-- 1 rt root 689 Jan  6 22:06 BeforeDisplay
>
> [root at rtdev1 Display.html]# cat BeforeDisplay
>
> <%INIT>
>
> $RT::Logger->info("In Callback/Display.html/BeforeDisplay\n");
>
> return 1;
>
> </%INIT>
>
> <%ARGS>
>
> $Actions => []
>
> </%ARGS>
>
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