[rt-users] Communicate a message to web UI from inside Scrip?

[Lander, Scott]

I don’t see anything wrong, but perhaps you might review here:

http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks



maybe soemthing will jump out at you that I don’t see.



Also, just to check – I don’t think the default logging is at info level – gets a bit chatty.  Is it possible you are not seeing it just because you are not logging that level?



IN your etc/RT_SIteConfig file you should have something like: ?



# Logging

Set($LogToSyslog    , 'info');

Set($LogToScreen    , 'info');

Set($LogToFile      , 1);

Set($LogDir, 'var/log');

Set($LogToFileNamed , "rt.log");    #log to rt.log

Set($LogStackTraces, '');

Set(@LogToSyslogConf, ());

Set($StatementLog, '');

# End logging









-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: Thursday, January 06, 2011 10:17 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?



Pulling my hair out here.  Why is this callback not being

tickled?  I see nothing in my logs.



RT 3.8.7



Mason cache cleared and server restarted a million times.



The call to the callback in Ticket/Display.html is:



     $m->callback(

         CallbackName => 'BeforeDisplay',

         TicketObj => \$TicketObj,

        Tickets => \$Tickets,

         Actions => \@Actions,

         ARGSRef => \%ARGS,

     );



And my setup is:



[root at rtdev1 Display.html]# pwd

/rt/local/html/Callbacks/MyCallbacks/Ticket/Display.html

[root at rtdev1 Display.html]# ls -l BeforeDisplay

-rw-r--r-- 1 rt root 689 Jan  6 22:06 BeforeDisplay

[root at rtdev1 Display.html]# cat BeforeDisplay

<%INIT>

$RT::Logger->info("In Callback/Display.html/BeforeDisplay\n");

return 1;

</%INIT>

<%ARGS>

$Actions => []

</%ARGS>


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