[rt-users] Untouched Tickets

[Paul D. O'Rorke]

Hi Jason, 

I created a Dashboard from the following query made in the Query builder. I call it "Not touched today"... 


Queue = 'Support' 
AND Status - 'open' 
AND LastUpdated < 'yesterday' 
AND 'CF .{Long Term}' != 'True' 

The CF is a custom field I have for tickets that are long term and I want to exclude these from my results. 

This might be a good place to start. 

Regards 



From: "Jason Ledford " < jledford @ biltmore .com> 
To: rt-users at lists. bestpractical .com 
Sent: Friday, 7 January, 2011 12:52:15 PM 
Subject: [rt-users] Untouched Tickets 




I am looking for a way to search for untouched tickets that are not new but untouched for a specified amount of time? I found this http://www.gossamer-threads.com/lists/rt/users/42582?search_string=untouched;#42582 but it looks more like taking action and also using rt-cron. I am just looking to make a search. 



Any help is appreciated. 



Jason Ledford 

Systems Analyst 

The Biltmore Company 

One North Pack Square 

Asheville , NC 28801 

(828) 225-6127 



-- 
Paul O'Rorke 

paul at paulororke.net 
Home .: +1 (250) 483 1456 
Mobile.: +1 (250) 709 7740 
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